Management of Service Operations (SYST 3030)
Instructor: Professor Ron Sedlock
Textbook: Service Management: Operations, Strategy, Information Technology (Fifth Edition)
Authors: James A. Fitzsimmons and Mona J. Fitzsimmons
Chap 01 Economy
Chap 06 Quality
Chap 06 (Continuous Improvement)
Chapter 07 Encounter
Team Assignment 3
Chapter 11 Forecasting
Chapter 12 Capacity
Chapter 15 Supply Relationships
Generic Presentation Outline
Final Presentation Guidelines
Final Exam Review
A